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Does Untangle (or Can Untangle) track internet outages?

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  • Does Untangle (or Can Untangle) track internet outages?

    My ISP (Astound / Wave Cable) disconnects at random intervals. I am running PingPlotter when at my PC and I can see the outages.

    Which got me thinking, does (Just had one, lasted 3 seconds while typing this).

    They are brief, 1 - 5 seconds, but they absolutely destroy the ability for my kids (and occasionally me) to play live or competitive games online.

    I was wondering if there is anything in the logs somewhere or something I can set up to log these outages so I would have something to take to my ISP.

    Ironically, I have tried calling them, and each time I call they say "We are having an outage in your area" so they won't listen to me that this happens every single day for the last 4 - 5 months.

  • #2
    The best way is to get logs from your cpe device. Anything else and your isp will blame your equipment.

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    • #3
      I don't belive the cable modem keeps logs, but I have bypassed my entire network and plugged directly into it, and rang pinplotter and I can see it as clear as day.

      But I know exactly what you mean.

      Wave used to be good until they changed their name to Astound (parent company) and ever since then, we get this intermittent droppage. I suspect they changed thier upline provider, but I don't have a tracrt to compare.

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      • #4
        Originally posted by JohnRe View Post
        I don't belive the cable modem keeps logs, but I have bypassed my entire network and plugged directly into it, and rang pinplotter and I can see it as clear as day.

        But I know exactly what you mean.

        Wave used to be good until they changed their name to Astound (parent company) and ever since then, we get this intermittent droppage. I suspect they changed thier upline provider, but I don't have a tracrt to compare.
        Install the 14day pingplotter trial on your pc, let it run all night all day for a few days. Make sure you ping a few different ip's around the town / city / state. Show them the issues.

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        • #5
          Use WAN failover, we specifically recommend it for this purpose even when you only have 1 WAN.





          Depending on the age of the modem itself you may also want to consider replacing it, I had issues a few years ago with bad packet loss and a modem switch resolved it.

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          • #6
            We also use WAN Failover for this specific purpose..

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