Heads up, everyone!
The ETM Support offices will be closed on Friday, October 21st for a mandatory training. They'll be back to their normal operating hours, 5 AM till 5 PM Pacific time, on Monday the 24th. We apologize for any inconvenience!
You can always access our online Support portal at https://support.untangle.com/hc/en-us. That contains our Support knowledge base as well as links to our official documentation!