Help - can't access firewall at all after upgrade

[mjmrad]

I desperately need technical support this morning, but the support line is not working. We have two critical meetings and we are having all kinds of connectivity issues that I have traced back to the firewall, which upgraded last night. Right now, we can't even log in to the firewall at all. HELP!

[Jim.Alles]

Hello! I am a volunteer that stumbled onto this.

Have you tried clicking on the help button, bottom right of this screen?

[Jim.Alles]

Do you have access to the Command Center (cloud-based)

How do you know it upgraded?

[mjmrad]

This is what I get any time I try to log in... (I've already tried a reboot)

[mjmrad]

The upgrade was scheduled for 2:30 a.m. As you can see in the log, it should have finished at 2:55 a.m. Am I stuck all morning? We paid a lot of money for a training this morning, and the connection is horrible!

[Jim.Alles]

OK, I have not had to deal with this issue myself. I don't have direct knowledge of what state the system is, so don't do anything until we get someone who knows what they are looking at.

Do you have a known, good backup of NGFW that is recent - what version did it come from?

And did you send that image after hitting [Contact us] ?

[mjmrad]

I haven't tried anything, because the internet is somewhat functional, and I wouldn't want to make a bad situation worse/completely unusable. However, there might be a window of time soon when I could revert, if the process isn't too hard. Is it integrated into the repair tools from the console?

[Jim.Alles]

No, right here on the forum site, green button ( ? Help ), then Contact us

[Jim.Alles]

You may need to access the hardware with Keyboard/Video/Mouse (KVM) and log into the command line of Debian.

[mjmrad]

I was finally able to get help from support. Restarting the UVM seems to have fixed it (though I do wonder why a restart earlier didn't help). Thanks anyways Jim!