Cannot install IPS

[techspec6]

Hi,

I'm having a strange issue since the upgrade to 16.3.2.

My IPS disappeared from my installed apps list. When I went to reinstall it, I get the error message:

"Name: java.lang.Exception: Too many instances of intrusion-prevention in policy null. (490)
Message: Too many instances of intrusion-prevention in policy null."

When I go to terminal and use the command "ucli instances", I do not have IPS in the list.

I thought maybe the upgrade went squirrely, so I fresh installed 16.3.2. No change, same problem.

I've been using Untangle as a VM on my ESXi 6.7 server for a couple years. Never an issue till now. My IPS reporting stopped on June 18th on my command center. My license is the "NG Firewall Complete".

Any ideas?

I'm about to get some sleep, so I'll check the thread when I wake up. Stayed up late trying to fix this problem.

Thanks,

Jason

[techspec6]

I found another problem that is probably related. Threat prevention also will not install. The error is:

Exception!
Name: java.lang.reflect.InvocationTargetException (490)

Exception!
java.lang.reflect.InvocationTargetException at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java: undefined

Those two seem to be the only ones affected. I can start a new thread in the Threat Prevention area if desired.

Regards,

Jason

[techspec6]

Did another fresh install with 16.3.2 using the OVA file.

This time, I imported my settings over 1 at a time and rebooted. I ended up getting all my settings imported and had everything working. Looked away for a few minutes at another tab and when I looked back, IPS app had disappeared. Attempting to reinstall gives me the same error. This is driving me nuts. I have spent hours on this problem.

Jason

[WebFooL]

Is the backup from a 16.3.2 version?

If you jump in to the console and run "ucli instances"
Do you there see "intrusion-prevention" in a "RUNNING" state?

[sperman]

What version are you running? It appears they had some licensing issues that gave users access to apps they weren't entitled to.

https://forums.untangle.com/virus-blocker/44712-virus-blocker-acting-strange-licensing-issues.html#post252308

[jcoffin]

What version are you running? It appears they had some licensing issues that gave users access to apps they weren't entitled to.
]

IPS is a free app.

[techspec6]

Hey guys,

I finally gave up on fixing it myself and submitted a support ticket. One of the engineers fixed my issue quickly, overnight, while I slept. They did not give any information as to what the problem was.

I've since made a snapshot of the VM in case it decides to disappear again. I'm guessing I found a rare bug that'll probably be patched next release. Just a guess.

You guys can lock this thread and mark it resolved.

Thanks!
Jason