Balancer not Balancing

[Loudog2]

I recently had a problem with the recent upgrade. First I had a second WAN issue. Then when I went in to try to fix things I noticed a couple times there was a pop up warning of a subscription issue with the WAN balancer and Failover. I subscribe to those and the they ended up disappearing. But now the balancer is not balancing any of the traffic. I have it set to 50-50 but it’s not doing it. I’m trying to figure out how to fix this. Any ideas? One WAN is 1gig and the 2nd is a 500/500. All failover tests are passing. An example of the current split is WAN 1 has 155,000 sessions and WAN 2 has 58 sessions.

[sky-knight]

Start with Failover, not Balancer. Balancer will not use a WAN that is marked down by failover.

[Loudog2]

I did look at the failover first. Both working correctly with no failed test in the last 24 hours. Only new strange thing i see is the are 2 different Mac addresses in the ARP section for that WAN. Eth4 is connected correctly to the metronet modem. First Mac has a 160.1 ending and the second Mac has a 160.2 ending. I’ve never seen that before. But again failover tests are passing.

[sky-knight]

Well there's a horde of other things to try, but honestly... a reboot is the easiest to just clear them all at once.

Assuming your licensing issue has been sorted out already.

[Loudog2]

Well there's a horde of other things to try, but honestly... a reboot is the easiest to just clear them all at once.

Assuming your licensing issue has been sorted out already.

Well I finally got it figured out. Thank God. I ended up redoing another port as the WAN, so I got that fixed. I ended up having to delete and reinstall both failover and balancer to get them to work. I tried sending a support ticket asking if it was a license issue. But was basically told to go F*** myself. I had live-support for so many years and never used it. Then the one time I don’t renew, I need it. At least it’s fixed.

[sky-knight]

Wait... that would mean someone screwed up.

The Support Module is for the server itself, all the paid modules are supposed to have support for them itself. So if you bought the WAN Balancer and WAN Failover, UT support is supposed to service issues with those two modules.

Sounds like you got a tech that needs training, either that or Arista changed yet something else.

[jcoffin]

I tried sending a support ticket asking if it was a license issue. But was basically told to go F*** myself.

I'm sure they were very courteous. Imagine if you were asked do work you were not paid for.

Wait... that would mean someone screwed up.

The Support Module is for the server itself, all the paid modules are supposed to have support for them itself.

That is not correct. The license for the paid modules are for the services they provide which does not include support team service.

[Loudog2]

Having a licensing issue after an upgrade has happened before in the past. So it’s not unheard of. Yes I can fix stuff on my own on my own but I have no way to find out if something happened with the licensing after the upgrade. I was getting pop-up licensing issues for those two apps. I understand no one wants to work for free but if after you guys push out an upgrade and there’s an issue with a few apps with licensing pop ups, I didn’t really cause that.

[sky-knight]

I'm sure they were very courteous. Imagine if you were asked do work you were not paid for.




That is not correct. The license for the paid modules are for the services they provide which does not include support team service.

So let me get this straight...

You're saying that paid products aren't supported? Because that very much is a HUGE CHANGE based on how things were in the past.